We base our response times and the actions we take to resolve your problem on an assessment of the impact of the reported technical issue on your business. The more serious the business impact, the higher the assigned priority. In responding to a customer's service requests regarding BJF Trading Group Software, the following priority levels and corresponding response timeframe objectives have been established:
1. BJF Trading Group Forex Software (expert advisors, tools) technical and billing support
Target response times - 8 business hours (Monday through Friday 9:00 a.m. to 8:00 p.m. Eastern time. Excluding some statutory holidays)
2. and other programming languages coding cost/time estimation and coding issue
Target response times - 24 business hours (Monday through Friday 9:00 a.m. to 8:00 p.m. Eastern time. Excluding some statutory holidays)
Our Support team resolves 95 % of all issues in less than 1 hour!