Return/ Cancellation Policy
Our company is a team of IT specialists and mathematicians who come with many years of experience designing products for the forex market, as well as for the derivatives and cryptocurrency markets. We are passionate about what we do, and we endeavour to anticipate the market rather than merely keep up with it. Above all, our goal is to help our clients grow and become more successful in their trading.
Helping our clients succeed involves giving them the right tools. We strive to create the right products for the trading community, and you can count on our commitment to your trading success.
We understand that it is often hard to determine whether a given product is appropriate for your particular needs. We want to make sure that you have a chance to try our products before you spend your hard-earned money. To that end, all of our products come with a trial period during which you can try them to see if they are a good fit. There are demo versions available. You need only download the software you’re interested in and test it on your end. You can use a demo account as well as a live trading account. You will not be required to purchase a license for the product at the end of the trial period.
Our commitment to the quality of our products does not stop there. If you do buy a software license and find that there is a problem with the product, please get in touch with us. We will work with you to come up with a solution.
Unfortunately, we do not provide satisfaction guarantees for any coding that we do for clients (i.e., you cannot get a refund for coding services), since any such service will depend on your own algorithm. That said, we will take care of any bugs at no cost to you.
Is there a cooling-off period?
There is, and it is one hour. This means that you have one hour from the time of your purchase to change your mind and cancel the transaction. You will get a full refund in that case, and there will be no other charges.
Terms & Conditions (read this - it’s important!)
The contract between you and our company will be henceforth referred to as the Agreement. The Agreement will come into effect once we approve your purchase.
Our company reserves the right to deny/reject your purchase, should we feel that it is appropriate to do so. We also reserve the right to cancel any service(s) provided under this Agreement at any point; we may do so for any reason.
You agree that our company will not be held responsible in any way for any losses that might arise due to any problems with our website. Our website might experience disruptions, and you hereby absolve us of all responsibility for any damages that might arise due to such disruptions.
We reserve the right to transmit information concerning any debit balances, or any other negative credit-related information that might come about through your purchase of our product(s), to the relevant consumer and/or credit reporting agencies.
You agree that we will not be held responsible, or liable to you or to any third parties, in any way, for losses incurred directly or indirectly by causes beyond our control and over which we can reasonably be assumed to have no influence. This includes but is not limited to government restrictions and regulatory changes, natural disasters, extreme weather conditions, wars and military conflicts, strikes, acts of terrorism, exchange or market rulings, interruptions of data processing services or normal communication, breakdowns in communication channels, disruptions in orderly trading activity on any market or exchange, unauthorized access or security breaches, or operator errors.
You agree that you will not hold us responsible for any losses that you might incur through direct or indirect use of our products and services. This includes lost profits, trading losses, and other such damages.
When you buy one of our products/services and accept this Agreement, you agree to receive ongoing communication from us electronically, whether by email or online. This communication will include, but not necessarily be limited to, transaction confirmations, purchase statements, financial statements, notices of changes/modifications to this Agreement, and other communication that can be reasonably be deemed to be standard business communication.
You agree that you will read all communication sent to your email address immediately upon receipt. You also agree that information sent to you via the website must be promptly retrieved. You agree to notify us immediately if your email address changes. Any communication sent to you by us is assumed to have been successfully delivered by us and received by you.
You agree to notify us immediately if you see any errors, mistakes, or omissions in any of your transactions processed by us. Should you fail to notify us promptly, it will be assumed that you have accepted the accuracy of the information such as it was communicated to you.